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FREQUENTLY ASKED QUESTIONS

Your Questions Answered

  • How do I determine my ring size?
    All our rings come in an average size that can be easily resized by any jeweller. You can find your ring size by looking up a ring measurement and size chart, wrapping a piece of string loosely around your finger and then measuring the strings length.
  • What if I change my mind?
    Unfortunately, we cannot offer a return for a change of mind.
  • Do you ship outside Australia?
    Currently we offer nationwide shipping in Australia and are looking to expand to global shipping in the future.
  • How long do I have to return an item?
    We offer a 14-day grace period for returns of items that full under our wear and tear policy or as per approval by customer service.
  • Are your sapphires natural?
    Yes! All our pink sapphires are natural certified Madagascan sapphires, ethically mined and sourced.
  • How do I care for my jewellery?
    - Please remove jewellery during strenuous activities such as working out, playing sport or lifting heavy items. - Please never wear your jewellery in a pool or spa or around any harsh cleaning chemicals. - Clean your jewellery regularly – at home and professionally, recommended once a month. This will rid any build-up of dirt or oil that may block or dull the lights interactions with the stone. - Polish your jewellery on a semi regular basis, every 3 – 5 years, to avoid over polishing that can result in wearing the gold metal down. - We also recommend routinely getting the rings prongs and setting checked, annually. - While our sapphires and diamonds are of the hardest natural stones, remember they are still precious and require care to maintain brilliance and sparkle.
  • Do you have wedding bands?
    Our first collection is exclusively dress and engagement rings however, we are looking to expand our range to include wedding bands in the future. If you have any queries, please contact our team.
  • Do you offer insured shipping?
    Yes! Shipping insurance is included with all orders.
  • Do you have any other sapphire colours?
    Our first drop is exclusively pink, however, for future drops we will have an array of different sapphire colours, ranging from our original pink to green, teal, blue, yellow, orange and everything in between.
  • How do I properly clean my jewellery?
    1. Place item into a bowl of lukewarm water. 2. Add a few drops of gentle dishwashing soap. 3. Let it sit for a few minutes or even overnight. 4. Then gently scrub the stone and setting basket with a soft bristled toothbrush. 5. Rinse and pat or blow dry. 6. Always cover your drain!
  • Are your rings available in other metals? I.e. white gold/ platinum, rose gold.
    For our first collection 'femme' - each of these rings have specifically paired with 18k yellow gold. We will offer alternative metal options with future collections, for further enquiries please message our team at info@otherhalfjewellers.com.au.
  • Do your stones have inclusions?
    All natural stones have some inclusions as they are not created in a lab, more info can be found in the product information on the product description page. Please see the table below for help understanding stone grading.
  • Can I view the ring in person?
    Other Half is exclusively online; however, we can offer additional videos.
  • Do you do custom designs?
    Custom designs are determined by our team, for further information please email our team at info@otherhalfjewellers.com.au.
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